new chap in 2013

chp 3 : Strategic Initiatives for Implementing Competitive Advantages

business process re-engineering (BPR) is the process where analysis and redesign of workflow within between enterprise.. this workflow is most systematic, disciplined improvement approach that critically examines, rethinks, redesign and implements the redesigned process of an organization..... BPR's goals is to achieve dramatic improvement in performance in areas important to customer and other stakeholders......

Use of BPR

• can save a company which is running at a loss..
• by changing the present process through BPR a losing business can make profit.
• can find new business dimensi
• improves quantity... service delivery and customer satisfaction
• BPR will open new dimension into the existing business...
• overall change would enhance the performance of the business
• speedier

chp 4: Measuring The Success of Strategic Initiatives


Measuring IT's Suceess

Key performance indicator (KPI)

- measure a level effectiveness and efficiency in company to achieve a goal or objectives in company to become success.. for ex: lecturer.. what a they have to achieve in their job to become a successful.. such as do a research, teach, do a presentation and so on.. this is a means of KPI...

Efficiency and Effectiveness IT metrics

Efficiency IT metrics

Efficiency in general describes the extent to which time, effort or cost is well used for the intended task or purpose. It is often used with the specific purpose of relaying the capability of a specific application of effort to produce a specific outcome effectively with a minimum amount or quantity of waste, expense, or unnecessary effort. "Efficiency" has widely varying meanings in different disciplines.

- can be see
- measure a performance of IT system itself
- how far company use a resources in company for ex utilizes resources for ex in item sophisticated of software, flexibility, innovatives and so on.

Effectiveness IT metrics

Effectiveness is the capability of producing a desired result. When something is deemed effective, it means it has an intended or expected outcome, or produces a deep, vivid impression.

- cannot be see
- how far IT to reach a activities and process
- including customers satisfaction, conversion rate ell increase
- the KPI is delivere information to customers